How To Personalise Your Order
Please follow the guide below when personalising your order
1. Provide your personalisation details at the checkout stage
2. Email us at firstname.lastname@example.org - please ensure that you provide your name in the email so that we can link your email with your order
- We aim to get your order complete & ready to post within 3-5 days - however at busier times please allow upto 7 days - please contact us if you have any concerns over timings as we will do all we can to accommodate your requirements
- Do not include special symbols - this includes accents above and below alphabetical or numerical text.
- Please refrain from using all capitals, if the message is all in capitals you may find the personalisation extremely difficult to read. Some items can be personalised in all capitals if the listing image shows personalisation in all capitals then this will be allowed for that product.
- Unless we are advised differently your order will be posted to the address provided on your PayPal receipt
- Due to the bespoke nature of the product we can not offer refund/return for items ordered in error by yourself or for a mistake that is as a result of incorrect information provided by yourself (This does not affect your statutory rights)